Provides service for proprietary and exclusive-brand products purchasedįrom this website by consumers in the United States. Revolution, Saito*, Spektrum, Tactic, Team Losi Racing, Trakpower, Tower, Top Flite, FMS*, Predator*,
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Horizon Hobby, LLC (Horizon) services the following brands: ARRMA, Athearn, Axial, Blade, Dromida,ĭynamite, E-flite, ECX, Great Planes, Hangar 9, HobbyZone, Losi, Onyx, ParkZone, Pro Boat, RealFlight, Horizon Hobby, LLC Service Terms & Conditions (Subject to Change *Restrictions - Please refer to Horizon Hobby, LLC Service Terms and
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įor information on how to ship regulated or Hazardous items by FedEx, please visit for more information. Department of Transportation’s Pipeline and Hazardous Materials Safety Administration (PHMSA) may be found online at. Horizon Hobby, LLC is not responsible for any collateral damage resulting from improper shipping and reserves the right to charge the shipper for proper disposal of any of the above items. Never ship containers filled with flammable or combustible liquid or items or materials that have been in contact with flammable or combustible liquids to Horizon. Shut-off valves, if present, must be in the closed position, and all fuel tank caps or closures must be securely in place. The engine, gas tank, and fuel lines must be free of any gas and/or gas residue. Do not send loose batteries or batteries packed with equipment back to Horizon.Īny kit or engine powered by flammable gas or nitro fuel must be thoroughly emptied and purged. Lithium-ion battery-powered equipment and/or devices must have the batteries removed prior to shipping unless the battery is installed in the device and protected from short-circuit. Department of Transportation’s Hazardous Materials Regulations (HMR) as fire, collateral damage, and/or serious injury can occur. Return shipping will be charged for any JRĪny equipment returned for product service purposes, warranty inspection, or repair, must comply with all Federal shipping regulations, including but not limited to the U.S. ***Horizon Hobby no longer provides service for JR products includingĭSMX add-ons to JR radios. Horizon Hobby representative will contact you for payment. If a charge is associated with your service, a Please Note: Do not include credit card information
If you have any questions, please contactīy submitting this service request form, you are agreeing to the Horizon Service Center will email you with the details of the status of your Through the use of a unique service request number. Service request will allow you to check on the status of your product
The Horizon Hobby, LLC Service Center (see address above). Print the service repair form and ship it, along with your product, to To expedite the service of your product, please follow the directionsįor the online service request below. Submit a Product for Repair or Warranty Determination
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Are currently on hold as we update our systems.
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